FAQ
ORDER AND DELIVERY
How do I track my package?
How do I track my package?
Once your package has been shipped, you will receive an email with the tracking number.
My package is stuck at the carrier, what should I do?
My package is stuck at the carrier, what should I do?
The tracking tells you that your package is stuck on a logistics platform? We invite you to contact the carrier as well as our customer service at contact@sowe-biarritz.com
RETURNS AND REFUNDS
One or more items do not suit me.
One or more items do not suit me.
We are sorry that your expectations were not exactly met this time. We invite you to follow the procedure indicated on our return page
How long will it take to get my money back?
How long will it take to get my money back?
Once your package has been received by our logistics team, allow a maximum of 14 days to receive your refund if everything complies with the return conditions mentioned in the CGV.
COLLECTIONS
How do I choose the right shape of swimsuit for my figure and skin tone?
How do I choose the right shape of swimsuit for my figure and skin tone?
We are committed to helping you choose the swimsuit that will enhance your appearance and make you feel good. We invite you to visit our dedicated page
How to choose the right size?
How to choose the right size?
Over the years, we have developed a size guide with our customers to help you with your swimsuit purchase. Go here
Are your swimsuits transparent?
Are your swimsuits transparent?
Sowe swimsuits in light colors are designed with a quality lining that guarantees opacity. However, we advise women with very dark skin tones and body hair to choose swimsuits in darker colors.
Are swimsuit materials chlorine resistant?
Are swimsuit materials chlorine resistant?
Each material of our swimsuits receives a different anti-chlorine treatment. We invite you to read the information specific to this subject on each article sheet.
How do I care for my jersey to prolong its life and the brilliance of its colors?
How do I care for my jersey to prolong its life and the brilliance of its colors?
Rinse your swimsuit thoroughly in cold, clear water immediately after each swim and lay it flat out of the sun. We invite you to limit the number of washes in the washing machine and contact with abrasive surfaces and materials: rock, wax, etc.
The item I want is no longer available, will you receive restocks
The item I want is no longer available, will you receive restocks
Go to the product sheet of the product and click on the envelope at the desired size. You can then sign up for an alert in case of a return to stock. In addition, subscribe to our newsletter to be informed of collection releases.
Are all items also available in the Sowe Biarritz store?
Are all items also available in the Sowe Biarritz store?
We invite you to contact Emma at the Biarritz boutique to check the availability of your selection: +33(0)5 59 43 41 62
THE BRAND
Where to find your collections?
Where to find your collections?
Our collections are sold online, in our Biarritz boutique and in a network of partner stores in France, Corsica, Reunion Island and Martinique. To see all our retailers, see here
Where are your collections made?
Where are your collections made?
Our swimsuits are made in Tunisia and our ready-to-wear in Portugal.
I would like to participate in Body Love client shootings.
I would like to participate in Body Love client shootings.
Good news! Send us an email to contact@sowe-biarritz.com with a portrait photo of your face and a full-length swimsuit photo, as well as your lingerie size, clothing size and height. Don't forget to tell us if you are close to Biarritz.
How can I be the first to know about brand news?
How can I be the first to know about brand news?
Receive all the brand's news and events by subscribing to our newsletter here
